Terms & Conditions

By using www.roseberrycosmetics.com you agree to be bound by these Terms and Conditions. We have set out the guidelines below to let you know what you can expect from us and see the terms on which you place your order. If you do not agree to these terms and conditions do not use this website.

Use of site
1.1 To place an order on www.roseberrycosmetics.com you should be over 18 years of age, have a credit/debit card accepted by us in your name and you must ensure that the details provided by you on registration or at any time are correct and complete.
1.2 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
1.3 Do not share your website password created upon registering on www.roseberrycosmetics.com with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately.

Pricing and Delivery
2.1 We will strive to have prices and offers on the website matching the prices and offers in our store.
2.2 In addition to the price there is a delivery charge of €3.50 to any locality in Malta & Gozo. Delivery is free for any orders above €35.00. No deliveries are made on Sundays, public and national holidays, and during any stock taking exercise undertaken by the store.
2.3 Whilst every care is taken to ensure correct pricing online, including but not limited to updating pricing on a daily basis, the actual amount charged upon delivery might be different from the one shown online especially due to stock price fluctuations upon which we have no control. We only charge for products delivered.
2.4 We will debit the price, plus the delivery charge, from your debit or credit card immediately upon check-out.
2.5 All prices quoted are inclusive of any Value Added Tax at the rate of 18% or other sales taxes applicable in Malta.

3.1 Payment is to be effected via credit/debit cards and/or via PayPal.
3.2 Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfill your order.

4.1 Images used on the site are for illustration purposes only. Most images fit the product description exactly, in some rare cases product images may vary from the actual delivered product.

Website maintenance
5.1 From time to time certain parts of, or the whole website may not be available due to maintenance work. We shall give as much notice as in the circumstances is reasonable and shall endeavor to carry out such works during the scheduled maintenance periods. Furthermore, the site or parts of it may not be available to circumstances beyond our control. We apologies for such inconveniences in advance.

Security Measures
6.1 Many Internet users are especially worried on the issue of security. We would like to set your minds at rest with the knowledge that our site is built with all the necessary security precautions.
6.2 However, the user is responsible for any telephone, ADSL, cable or other connection and Internet charges incurred while connecting to or using our website.
6.3 The user is responsible for all of user's account and confidentiality of passwords. We will suspend access or change access to user's account immediately upon notification by the user that the password has been lost, stolen, or otherwise compromised.

7.1 All designs, text, graphics, instructions, reviews, the selection and arrangement thereof, and all software is the property of the company and/or its Internet suppliers and is covered by international copyright laws. Permission is granted to view, electronically copy and to print in hard copy portions of this website for the sole purpose of using this Web site as a shopping or Internet resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of the company and/or its Internet suppliers is strictly prohibited.

8.1 This site and its contents are provided on an as is basis without representations or warranties of any kind with respect to this site or its contents. We disclaim all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this site is accurate, complete or current, although we take all necessary precautions so that it is. Price and availability information is subject to change without notice. Neither the company nor any of its directors and/or employees and/or representatives will be liable for damage of any kind arising out of the use of this site, and/or the merchandise purchased including but not limited to direct, indirect, incidental, punitive and compensatory damages. Furthermore, neither the company's suppliers nor any of its directors and/or employees and/or representatives will be liable for damage of any kind arising out of the use of this site, and/or the merchandise purchased including but not limited to direct, indirect, incidental, punitive and compensatory damages.
8.2 Except as specifically stated on this site, neither the company, any of its directors, any of its employees, any of its representatives, its suppliers, any of their directors, any of their employees, any of their representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
8.3 This site is created and controlled by the company and its Internet suppliers. The Laws of Malta will govern these disclaimers, terms and conditions, without giving effect to any principles of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.

Stock Shortages on Popular Goods
9.1 We do our best to ensure that we have availability of stock but we do occasionally run out of some goods. When you place your order we will ask if you would like us to substitute an alternative similar product if your chosen goods are not in stock at the time we dispatch your order. If you do and when you receive your order, you are not happy with the substitution, please let us know as soon as you can so that we may handle this in accordance with these terms and conditions.

Returns Policy
10.1 Your right to return an item does not apply to certain goods unless these goods are faulty on delivery or mis-described. Such items include items which cannot be resold for health and hygiene reasons once unwrapped etc.
10.2 You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy. Your rights under consumer legislation for these goods are not affected.
10.3 If you return goods or cancel your order under this and we have already debited your card, we will reimburse any sum received from you in respect of such goods by crediting the card you paid with.
10.4 Customers can return items within 1 week. Delivery cost is spread over all the shopping not just one item so it is left out of the scenario. If you buy only one item plus a delivery charge and return back we will refund the cost of delivery as well.
10.5 We will replace the damaged items by same items in good condition or otherwise a refund depending on the customer’s preference.

Version 1.6
Last Updated: 30th August 2018